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Protempus provides unlimited phone and email support Monday thru Friday 8 AM to 8 PM EST.
Weekend support is available if scheduled in advance.
Call us if you have any questions, we would love to help you learn more about Protempus.
Phone: 502-228-0549

ProTempus uses TeamViewer ( ), if a remote access connection is required to install software or train your staff. This involves downloading a small program and running it on your computer. The Teamviewer program will appear, providing you with an ID and password. Your ProTempus support staff will need that ID and password to connect to your computer. Once the connection is broken, we will not be able to reconnect to your computer without a new ID and password. No one can connect to your computer without your assistance and permission.
Click on the link below to download the TeamViewer program.
Get Remote Help

Get Remote Help (SplashTopSOS)

If you are using the Chrome browser, you will need to select the "Open when done" Option shown below to run the program.

Chrome Example

If you are using the Internet Explorer browser, you will need to click on the run option, shown below.
Chrome Example

If you are using the FireFox browser, you will follow the 3 steps below, shown below.
Chrome Example
Chrome Example
Chrome Example

Once the teamviewer program has been downloaded, after a few seconds the following windows will be displayed
Chrome Example